FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
I currently only ship to the US, UK and Canada. But I'm are always looking to expand my shipping profiles in the future!
How long does shipping take?
Shipping takes around 5-7 business days depending on the current order log.
How do I track my order?
I ship all packages with USPS. You will be emailed a tracking number and you can track packages on the USPS website.
Returns
How do I return an item?
Because of the nature of cosmetics I do not accept returns at this time.
But what if I have an problem with my order?
Please use the contact page and I will help with any issues!
Can I exchange for a different item?
Again, because of the nature of cosmetics and lip balm I do not do exchanges at this time.
General
Do you have any vegan lip balms?
Yes! Several of my lip balms are naturally vegan. Under each ingredient listing, if the product is tagged vegan, it will say this in the description.
Can I place a wholesale order?
Yes! I am currently accepting wholesale orders! Please use the contact page and title your message Wholesale and I'll get back to you right away!
Are all your products plastic free?
Yes! Every single product I offer is plastic free. I package each lip balm in paperboard containers.
Are your ingredients listed?
Yes! A detailed list of each ingredient is in each product listing.